Simms Fishing Customer Service
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Product: Simms Fishing Customer Service

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Join Date
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\r\n\r\n Default Simms Fishing Customer Service\r\n

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Product Manufacturer: Simms
I have always been impressed with the way Simms stands behind their products. I know they charge a premium for their stuff. I think almost all of it is made in the USA and that means something to me as I am sure it does many others. The latest example of their exceptional service really blew me away.
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\nI had purchased a pair of waders maybe three years ago. Loved them but they developed a sudden and significant leak the last time I was out so I sent them back for evaluation. Simms warranty states they will repair waders for a small fee which I was more than happy to pay. When I got the email saying my waders were unrepairable I was sad but, in typical Simms fashion, they deemed the failure a defect and said they would be shipping a brand new pair of waders as a warranty replacement AT NO COST! Thank you very much, have a good day.
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\nBut wait, it gets more interesting. After about a week I get another email saying that inventory of the waders needed to replace mine is not expected until June. Well, that isnít going to work so they initially offer me a credit for the current retail asking price of the wader model I had returned. This was all happening around Christmas and I had been lobbying Santa Claus for some new fishing gear. After a little back and forth with the Simms folks, I was able to significantly upgrade my waders at a net cost to Santa that is still unbelievable. Santa will be using her extra funds to significantly upgrade my fly fishing Arsenal in the near future!
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\nI know now I will never buy another brand of wader and that I remain a Simms fanboy. Santa is pretty cool too.\r\n
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  1. #1
    Join Date
    Jul 2015
    Location
    Winston-Salem
    Posts
    1,022

    Default Simms Fishing Customer Service

    Product Manufacturer: Simms
    I have always been impressed with the way Simms stands behind their products. I know they charge a premium for their stuff. I think almost all of it is made in the USA and that means something to me as I am sure it does many others. The latest example of their exceptional service really blew me away.

    I had purchased a pair of waders maybe three years ago. Loved them but they developed a sudden and significant leak the last time I was out so I sent them back for evaluation. Simms warranty states they will repair waders for a small fee which I was more than happy to pay. When I got the email saying my waders were unrepairable I was sad but, in typical Simms fashion, they deemed the failure a defect and said they would be shipping a brand new pair of waders as a warranty replacement AT NO COST! Thank you very much, have a good day.

    But wait, it gets more interesting. After about a week I get another email saying that inventory of the waders needed to replace mine is not expected until June. Well, that isnít going to work so they initially offer me a credit for the current retail asking price of the wader model I had returned. This was all happening around Christmas and I had been lobbying Santa Claus for some new fishing gear. After a little back and forth with the Simms folks, I was able to significantly upgrade my waders at a net cost to Santa that is still unbelievable. Santa will be using her extra funds to significantly upgrade my fly fishing Arsenal in the near future!

    I know now I will never buy another brand of wader and that I remain a Simms fanboy. Santa is pretty cool too.


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