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Just wanted to update on some Warranty information with Shimano products. They have started where they dealer will not be able to swap out broken rods. You will now have to ship the rod back to Shimano, they will inspect it, then determine the status of the rod.
If it was determined that it was factory or mechanical problems then the norm will be to send a new rod back. If it is determined that it was broken in a slammed door, dog ate the tip off, trash compactor eat it or mishandled, they will not replace it.
Here is the Shimano link. You will also have to fill out the link at the top of the page, your name, address, where you bought the rod, receipt and how the rod broke. Just fill out the Rod Warranty Form...US
http://fish.shimano.com/publish/content/global_fish/en/us/index/customer_service0/Rod_Warranty.html
Last year Eagle Claw started the same type of system. Keep an eye to the wind, more and more companies will fall into this same scenario before long.
Good luck
If it was determined that it was factory or mechanical problems then the norm will be to send a new rod back. If it is determined that it was broken in a slammed door, dog ate the tip off, trash compactor eat it or mishandled, they will not replace it.
Here is the Shimano link. You will also have to fill out the link at the top of the page, your name, address, where you bought the rod, receipt and how the rod broke. Just fill out the Rod Warranty Form...US
http://fish.shimano.com/publish/content/global_fish/en/us/index/customer_service0/Rod_Warranty.html
Last year Eagle Claw started the same type of system. Keep an eye to the wind, more and more companies will fall into this same scenario before long.
Good luck