NC Angler Forums banner
1 - 12 of 12 Posts

·
Registered
Joined
·
59 Posts
Discussion Starter · #1 ·
I bought a Surf pole that I had been checking for a good number of days
Fit my hands well and was not a cheap one (about middle of the road quality)

Finally broke down and got it ... that was last one in the store.

When I got it home went to load it with 20# Spiderwire

found that the crank handle was missing

I was bummed since I new it was the last one

Called the company and explain my situation and asked if I could buy the handle

They said no I can't ...

BUT they said they can mail me one!

well ... it just arrived a few minutes ago

.... was not what I was expecting!

They replaced the WHOLE REEL!

That is customer service!

This is the one I got (just from a local store)

http://www.amazon.com/South-Bend-Piece-Mako-Combo/dp/B003WUFCFS

When a business stands tall it's well worth the attaboy so others know the good guys!
 

·
Red X Angler
Joined
·
3,800 Posts
That's great to hear. I agree, it's nice to let people know when a business supports its customers.
 
  • Like
Reactions: Puddle

·
Registered
Joined
·
525 Posts
I'm one of the few people who is not surprised. Most tackle companies will bend over backwards to help customers that have issues with their equipment and contact them in a respectful and honest way. They know that the fishing community is quick to talk about stuff and the last thing any of them want is consumer-driven negative publicity. They appreciate the feedback, too. Look at the positive publicity South Bend got for the just the cost of a reel.
 

·
Registered
Joined
·
59 Posts
Discussion Starter · #8 ·
With so many problems in customer service its always good to keep a positive slant when things are right

It's always good to have a situation turn out well.

Sure adds to the old saying a bad day fishing is better than a good day at work - no?
 

·
Registered
Joined
·
484 Posts
I love the fluke style bait made by Zman. I Texas rig it without weight and I use it on a Carolina rig. They are made out of elaztec which is just about indestructible. If you fish it Texas rig style use about a 12 inch 14lb. Flourocarbon leader and a barrel swivel. The bait floats but will work subsurface depending on the barrel swivel size. It flat out kills the bass here in Chicago. ~JOE~
 

·
Registered
Joined
·
59 Posts
Discussion Starter · #12 ·
Bass? Haven't fished bass & trout in a long time

Yumbrella makes a split that lead that I just got today
made to use 2 lures

Thinking about using it with 2 hooks & shrimp for the surf
Always trying to find new ways to make it work LOL
 
1 - 12 of 12 Posts
This is an older thread, you may not receive a response, and could be reviving an old thread. Please consider creating a new thread.
Top